London, UK · Right to work
Aniket
Jadhav.
8+ years turning frustrated customers into loyal ones across banking, telecom, retail and travel insurance.
01 · About
I help brands sound human, even on the worst day of someone's holiday.
I'm an energetic, multilingual customer service professional with extensive experience in complaint management, retention and delivering support that actually changes how people feel about a brand.
I've worked across heavily regulated industries: travel insurance for NatWest and Lloyds, retention for Sky, banking for Barclays, telecom for Vodafone. I thrive when the queue is long, the policy is complex and the customer is upset.
Based in London. Right to work in the UK. Always interested in roles where empathy, accuracy and a good sales instinct matter equally.
02 · Experience
A decade in the queue.
Seven roles across four countries, from US pharmacy sales to FCA-regulated travel insurance.
- •Handled high volumes of inbound calls for NatWest and Lloyds Banking Group, expertly explaining complex travel insurance policies, exclusions, and upgrades with precision and clarity.
- •Maintained in-depth, up-to-date knowledge of policy details and FCA regulations to ensure full compliance and accurate customer guidance in a highly regulated environment.
- •Played a key role in enhancing customer experience by delivering clear, empathetic service and ensuring policyholders received the right cover for their travel needs.
03 · Skills & Languages
Tools of the trade.
Core Skills
- ●Customer Service
- ●Complaint Management
- ●Sales & Retention
- ●Problem Solving
- ●Multitasking
- ●Call Centre Operations
- ●Shopify
- ●MS Office
- ●QuickBooks
- ●CRM Tools
- ●Team Leadership
- ●Training & Mentoring
Languages
Education
HSC in Commerce
Mumbai University · 2017
Accounting · Economics · Business Studies · Mathematics
Distinction in final examinations
03.5 · The full toolkit
Everything I can speak to.
Tap or hover to pause. Skills drawn from a decade across contact-centre, sales and retention work.
04 · Recognition
Receipts.
Awards from teams I've worked on across the last decade.
- 202501
100% KPI Achievement
Allianz Assistance
Achieved 100% across all KPIs — Quality, AHT, CSAT, and Sales Score — for three consecutive months, reflecting consistent excellence across every performance metric tracked.
- 202202
Agent of the Year
Konecta
Exceptional customer service and outstanding service standards.
- Q2 202103
Highest Retention Score
Sky Ireland
Top customer retention rate through relationship management.
- 201804
Top Seller
Vodafone Australia
Highest seller for two consecutive quarters.
- 201705
Highest CSAT Score
Haptik & Barclays
Best satisfaction scores in the team.
- 201606
Best Quality Score
US Pharmacy
Attention to detail in a regulated industry.
05 · Leadership & Impact
Beyond the headset.
Team members trained
Customer Experience Trainer: proficiency in QuickBooks and MS Office, achieving 90% utilisation rates.
Service rating lift
Team Lead: spearheaded cross-functional projects to enhance customer satisfaction.
Students mentored
University Volunteer: career-focused workshops fostering skill development.
Merchandise sales boost
Sales Coordinator: strategic promotional initiatives.
06 · Beyond the CV
Outside of work.
The things that fill the evenings and weekends. Recruiters, this is the human bit.
Gaming
Story-driven RPGs and the occasional competitive shooter. Pattern-recognition and patience, dressed up as fun.
Building Websites & Apps
Tinkering with React, design systems and small side-projects. This portfolio is the latest one.
Football
[Placeholder] Weekend five-a-side with friends across London. Replace with your own words.
Travel
[Placeholder] A growing list of cities visited and a longer one still to go. Replace with your own words.
Cooking
[Placeholder] Slowly working through regional Indian cookbooks. Replace with your own words.
Movie Buff
Always got a watchlist running — from gripping thrillers to character-driven dramas. It's my go-to way to unwind and a constant source of conversation starters.
07 · Curriculum Vitae
The full document.
Aniket_Jadhav_CV.pdf
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References available on request.